What To Do After a Claim
When the unexpected happens, it can feel overwhelming. Follow these simple steps to protect yourself and help the claims process go smoothly:
1. Ensure Safety First
- Check for injuries and seek medical attention if needed
- Move to a safe location if possible
- Call 911 for emergencies
2. Prevent Further Damage
- Take reasonable steps to protect your property from additional damage
- Example: cover a broken window or shut off water if there’s a leak
3. Document Everything
- Take photos and videos of damage, vehicles, property, and surroundings
- Gather names, contact information, and insurance details of others involved
- Write down what happened while it’s fresh in your memory
4. Contact Our Office First
We’re here to guide you through the process and help you avoid mistakes.
📞 Office: 217-422-1775
📱 After Hours: 217-413-0375
📱 After Hours: 217-413-0375
5. Report the Claim
- We can assist you in filing your claim
- You may also report your claim directly to your insurance carrier using the contact information below:
- Travelers: 1-800-CLAIM-33 (1-800-252-4633)
- Mercury: 1-800-503-3724
- Progressive: 1-800-PROGRESSIVE (1-800-776-4737)
- Roadside Assistance: 1-888-776-2778
- Midwest Family Mutual: 1-800-CALL-MFM (1-800-225-5636)
- The Hartford:
- Personal Lines: 1-800-243-5860
- Commercial Lines: 1-800-327-3636
- Foremost: 1-800-527-3907
6. Keep Records
- Save receipts for temporary repairs or living expenses
- Keep notes of conversations with adjusters and companies
7. Work With Your Adjuster
- Be available for inspections
- Provide requested documentation promptly
- Ask questions — we’re here to help you understand everything
We’re With You Every Step of the Way
At Armer Insurance, Inc., you’re not alone during a claim. We’re here to advocate for you, answer your questions, and help make the process as smooth as possible.
Have questions? Call us anytime — we’re here to help.